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Concierge: A one-stop source for customized services

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Definition and history

Almost everyone has seen them in movies before: People who are available in the entrance area of luxurious residential apartment blocks with various services for residents of the house. In the meantime, such offers, which are also known as concierge services, are also to be found more frequently in Germany, especially in premium properties. The range of services offered by a concierge is diverse. A central component is a security service that monitors the property around the clock. Other services include reception in the entrance area, where you can leave your own key and where post and packages for residents are accepted, as well as apartment cleaning or even shopping services.

A concierge program might include the coordination of appointments with tradesmen and services as well as maintaining contact between tenants and third parties such as delivery services. Additional services such as car care, courier and postal services or making reservations and ticket bookings for events can often be booked with the apartment concierge. The concept of the concierge has existed since the 18th century. In France, the position involved mainly caretaker work, but over the years the job profile has expanded significantly. Incidentally, the demonstrably best concierge in the world can be found at the Hotel Adlon Kempinski.

Properties like Eden Tower in Frankfurt make everyday life easier for residents with concierge services

Benefits of the concierge service

Providing concierge services offers a number of benefits to both sellers and landlords. Such a service is still considered a unique selling proposition in many properties and cities and therefore creates competitive advantages when it comes to attracting the right clientèle. In addition, a concierge as a personal assistance service creates stronger customer loyalty, because people who live in a property where services of this type are available often identify more strongly with the building in which they live, so that they tend to move out of the apartment less often. Tenants and buyers also benefit significantly from concierge offers. Such a service creates a better sense of security, saves time, improves the quality of life and ensures fast and competent help and support in an emergency. A personal, individual service in everyday life ensures that residents in the house feel well cared for and looked after.

Frequently asked questions

Written by:

Stefanie Aust, Guest Writer

Stefanie loves to put complex topics from the real estate world into understandable and inspiring words. Whether it's about the right financing, choosing the right type of flat, or a successful property search: Stefanie is happy to inform you.

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